1. Who we are
These Terms of Service (the “Terms”) govern your use of the Rezva platform (the “Service”), operated by MAB Labs LLC, a Wyoming limited liability company with its registered address at 30 N Gould St, Ste N, Sheridan, WY 82801, United States (the “Provider”, “we”, “us”). By creating an account or using the Service, you (the “Customer”) agree to these Terms.
2. Service description
Rezva provides a multi-tenant booking platform with an AI receptionist that handles inbound conversations on WhatsApp on your behalf. The exact features available depend on your subscription plan and may evolve over time.
3. Eligibility
You must be at least 18 years old and have the legal authority to enter into a contract on behalf of the business that will use the Service. The Service is intended for business use only.
4. Your account
You are responsible for safeguarding your account credentials and for all activity that occurs under your account. You must notify us promptly at security@rezva.online of any suspected unauthorised access.
5. Acceptable use
You agree not to use the Service to (a) violate any applicable law, (b) infringe the rights of others, (c) send spam or unsolicited messages, (d) attempt to compromise the integrity of the Service, or (e) reverse-engineer the AI components. We may suspend accounts that materially breach this clause.
6. Fees and demonstrations
The Service is offered on a subscription basis. You may request a demonstration by emailing hello@rezva.online. Demonstrations use sample tenants, conversations, and bookings and do not connect to your WhatsApp number, process real customer data, or activate production automation.
Production access begins after the first payment is successfully completed. Rezva has one plan: a platform fee of MAD 349 for each monthly service period, plus MAD 3 for each net billable automated appointment in that period. The plan includes every feature, one business location and any number of staff. The platform fee is charged in advance at the start of each period. Appointment fees are counted for the period and collected with the next renewal, or in a final bill if the subscription ends. If a renewal payment fails, the earlier period's appointment fees stay owed and are collected with the next successful payment, on a separate line naming that period. The first service period is a normal monthly period that starts at sign-up, with no bonus days. Requesting a demonstration does not require payment or activate a subscription or production access.
An appointment counts once when Rezva's automated booking flow creates or secures it at your customer's request. Appointments that you or your staff create manually, test appointments, retries, reschedules of the same appointment and internal service segments add no fee. The fee is removed when your customer cancels before the appointment starts, or when you cancel more than 2 hours before the start, or close for the whole day, and the customer is told. Appointments close automatically 15 minutes after their scheduled end. No-shows you mark before an appointment closes, and cancellations you make within 2 hours of the start, are free up to a monthly limit: the larger of 2 or 5% of the automated appointments scheduled in that period, rounded up. Booking mistakes by Rezva that you report within 7 days of the appointment are free up to a separate monthly limit calculated the same way, and reports above that limit are reviewed. Each bill shows the appointment count, any credits and the total.
Prices are stated in Moroccan dirhams (MAD) and exclude any applicable tax. Before you authorise payment, Rezva shows the amount due now, the charge currency, any tax calculated for the billing details you provide, and the renewal terms. If a payment is processed in another currency, your bank or card issuer may apply its own exchange rate or fees.
You may provide a legal business name and, where supported, a business tax ID through Rezva's billing flow. Those invoice details are sent to and stored by Stripe for tax calculation and invoicing. You are responsible for their accuracy. Rezva does not copy the raw address or tax ID into your tenant profile. Contact billing@rezva.online if those invoice details need to be corrected; billing-location changes may affect whether checkout is available in your market.
7. Customer data and content
You retain ownership of all data you upload or generate while using the Service (the “Customer Data”), including your customer contacts and message history. You grant us a limited licence to host, process, and transmit Customer Data solely to provide the Service. Our handling of personal data is described in the Privacy Policy.
8. Intellectual property
The Service, including its software, AI models, and visual design, is owned by the Provider and its licensors. No rights are granted to you beyond those expressly stated in these Terms.
9. Cancellation and termination
You may request cancellation from the Rezva billing dashboard at any time. Cancellation takes effect at the end of the current paid service period and prevents the next renewal; you retain access through the paid-through date, subject to these Terms. After the period ends, you receive one final bill for that period's net appointment fees, with no new platform fee. Plan changes and cancellation are managed in Rezva, not in Stripe's billing portal. We may suspend or terminate access for material breach or non-payment under the applicable billing recovery process. On termination, you can export your data for 30 days, after which it will be deleted under our retention policy.
10. Billing questions, refunds, and payment disputes
If you believe a charge or invoice is incorrect, contact hello@rezva.online with the invoice reference and a description of the issue. Except where applicable law requires otherwise, subscription fees are non-refundable. Cancellation takes effect at the paid-through date and prevents renewal; it does not produce a prorated refund or credit for any unused portion of that paid period. If we confirm that a payment was collected more than once or that the amount collected was incorrect, we will refund the duplicate or incorrect amount. Appointment-fee credits you are owed are applied to your next bill, or refunded if your subscription has ended. You may dispute an appointment fee within 14 days of the bill. The disputed fee is held while we review it, and the rest of the bill is collected as usual. We reply within 3 working days and decide within 10 working days. If we miss that deadline, the disputed fee is removed, for up to 10 disputed fees per business per period. If a dispute succeeds, a fee already collected is credited. Nothing in these Terms limits rights that cannot be waived by contract. Payment disputes submitted to your bank or card issuer are handled under that provider's rules; contacting us does not waive your right to raise a dispute.
11. Warranties and disclaimers
We provide the Service on an “as is” basis and make no warranty that it will be uninterrupted, error-free, or fit for a particular purpose. The AI receptionist is a probabilistic system and may occasionally produce incorrect responses; you remain responsible for monitoring its output and intervening where appropriate.
12. Limitation of liability
To the maximum extent permitted by applicable law, our total aggregate liability arising from or related to these Terms shall not exceed the fees you paid to us in the twelve months preceding the event giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.
13. Governing law and disputes
These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules. Any dispute arising from these Terms shall be submitted to the state or federal courts located in Wyoming, unless mandatory law grants you the right to bring proceedings in another forum.
14. Changes to these Terms
We may update these Terms from time to time. When we make a material change, we will increment the version slug shown at the top of this page and require you to re-accept the new Terms before continuing to use the Service. Your continued use after re-acceptance constitutes agreement to the revised Terms.
15. Contact
Questions about these Terms? Contact us at legal@rezva.online.